Meta Halts Sales of Quest 3 Elite Strap Amid Charging Glitches, Promises Fixes
by Nathan Chadaigne on Nov 30, 2023
In a recent development that has caught the attention of virtual reality enthusiasts, Meta has temporarily suspended the sales of its Quest 3 Elite Strap with Battery. This decision comes in the wake of reports highlighting a firmware issue that interferes with the accessory's charging capability.
Priced at 149,99€, the Quest 3 Elite Strap with Battery is designed to enhance the VR experience by providing extended battery life. However, some users have encountered significant problems – the strap either fails to be recognized by the headset or does not charge as intended. In response to these concerns, Meta has acknowledged that a firmware flaw within the strap itself is the culprit. Unfortunately, this isn't a problem that users can rectify themselves, as the firmware isn’t user-updatable.
Meta's proactive approach involves replacing its existing inventory with units equipped with updated firmware. This comprehensive strategy has led to a temporary halt in sales. Consumers experiencing issues with their Elite Straps are advised to contact Meta Support for a replacement.
The interruption in sales is evident across various retail platforms including Komete XR, with some completely delisting the accessory, while others indicate it as out of stock as we are doing. Currently, Meta has not specified a timeline for when the revised units will hit the market again.
Our team will keep you update as soon as Meta will give further details. We are particularly interested in the anticipated timeline for the availability of updated units, the options available for users wanting to replace their units regardless of fault, and the estimated number of affected units. We are committed to updating our readers as soon as we receive more information.
As the VR community awaits Meta's resolution to this hiccup, it's a reminder of the ever-evolving nature of technology and the importance of prompt customer service in addressing unforeseen technical challenges.
- We will edit this article for each update from Meta, stay connected 😉.