Questions fréquentes & contacts

You will find a delivery method adapted to your needs and budget, whether you are an end consumer, a company or an administration:

- Tracked letter (small & light products)

- Home delivery (Colissimo)

- Express delivery (Chronopost)

- Delivery in a Relay Point (Mondial Relay)

It's quite classical for the payment methods, we propose you the most common means:

- Credit card (Visa, Mastercard, AMEX)

- Apple Pay

- PayPal

- Bank transfer

Our head office in France🗼is also the logistics agency for product storage and parcel shipments. No bullshit at Komete XR, we do not practice dropshipping.

- All our "in stock" products are shipped from France.

For all modifications, you just have to contact us by going to the Contact page.

You have 14 days (consumer withdrawal period) to return an item if it does not suit you from its delivery. It's normal, we can make a mistake or not be satisfied, it's good to tell us.

1- Declare your return request (by contacting us).

2- We will initiate the return process.

3- Send your package according to our return information (step 2).

4- Check the parcel in our logistic agency and then trigger the refund (according to your original payment method).